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The Power of Consistency: How to Develop a Strong Brand Voice

Reading Time: 10 minutes
Learn how to create unified messaging, content, and visuals to support your brand’s mission and create lasting impact. 

Table of Contents

Table of Contents

A person’s unique personality and attitude set them apart from the rest. Like people, businesses need a personality that makes them stand out to succeed.

That personality is called your brand voice!

It’s the way you communicate your messages to your customers and prospects. A strong, consistent brand voice will give you an edge and help you connect with your audience emotionally.

In this article, we’ll explore how to create a strong brand voice and the power of consistency in doing so. Get ready to take your business’s communication and marketing strategy to the next level!

Let’s dive in!!

What is Brand Voice and Why is it Important?

Brand voice is the brand’s personality and how a company communicates with its audience. It expresses the brand’s identity, reflecting its values, culture, and mission. Brand voice helps to create an emotional connection with customers and make your business more memorable.

Your brand voice should be consistent across all channels, including website copy, social media posts, and other marketing materials. It helps to differentiate your business from the competition and creates an emotional bond with customers.

A consistent brand voice builds trust, credibility, and customer loyalty. It helps to establish the company’s authority in its industry, create a recognizable personality for customers to associate with, and ensure that your business can be trusted.

What Is the Difference Between Brand Voice and Tone?

Frequently used together, brand voice and brand tone are two distinct but related elements of your company’s communication.

Think of it this way: brand voice is the personality of your online brand business, while tone is how that brand personality speaks in different situations.

Brand voice is whatever voice remains consistent and unchanging—it’s who you are as a company. It should be reflected in all communications, from emails to customer service interactions, marketing materials, blog posts, and product descriptions. The brand voice should remain the same regardless of the situation or customer.

The tone, however, can be tailored to different audiences and situations. You may use an empathetic, understanding, and helpful tone in your emails to customers who have had a negative experience with your product, but switch to a more humorous and conversational style when interacting with long-term loyal customers on Twitter.

Simply put, brand voice refers to the who, and tone is the how.

Benefits of Developing a Strong Brand Voice

Developing a strong brand voice can be an invaluable asset for any business. It helps create an impactful and memorable impression on customers and provides a consistent message that resonates with them. Here are the top benefits of having a well-defined brand voice to help your business stand out:

Brand Recognition

Determining a strong brand voice is essential for developing a recognizable and popular company. The more your target audience can associate with you, the better your business’s chances of success.

According to Renderforest, 75% of people recognize a brand by its logo, 60% by its visual style, 45% by its signature color, and 25% by its unique voice.

Your brand’s distinct voice will guide you if you view discovering an audience as a journey across unexplored terrain. With it, you’ll be able to craft a path that connects with people and directs them to your business.

Increased Trust and Loyalty

People won’t just flock to a business because it offers good products and services. It takes more than that. By creating a captivating and engaging narrative, you can establish an emotional connection with your audience, making them feel closer to the brand.

Think of it like meeting someone new: you first notice how they talk and act, which reveals much about their personality. This initial impression determines whether you’ll be interested in getting to know them better.

Similarly, your unique brand voice is the first thing customers will notice about your business, setting the tone for everything else.

Better Customer Engagement

Knowing the kind of person you’re talking to is key to any conversation, and the same rings true for brands. With a strong brand voice, you can create content that resonates with the right customer.

By getting to know your target audience and understanding their preferences, you can craft messages that speak directly to them. This will help you build relationships and trust with these customers, encouraging them to engage more frequently with your brand.

More Effective Marketing

A strong, consistent brand voice can make your marketing efforts more effective. It provides a platform to create content that stands out and resonates with your audience.

Your brand’s unique point of view will help differentiate it from the competition—no matter how saturated the market might be. This allows you to connect with customers deeper and form an emotional bond.

A strong brand voice also helps you create consistent messaging across all channels. You can ensure that your content strategy aligns with the company’s core values, creating a unified message that resonates with customers.

Improved Customer Experience

You can also use the brand voice in customer service interactions, helping customers feel heard and understood. Customers who feel listened to are more likely to trust the business and become loyal customers.

A strong brand voice also helps to create an enjoyable experience for customers. They will feel more comfortable interacting with your brand, enabling them to find what they need and make the right decisions easily.

Tips for Crafting an Effective Brand Voice

Crafting an effective brand voice isn’t just about slapping a catchy tagline on everything you produce. It involves carefully considering how you communicate through your content and online and offline interactions. Here are some tips for crafting an effective brand voice:

Begin by Considering Your Company’s Mission

Your company’s mission statement is the cornerstone of your brand’s voice. The company’s voice must consistently reflect the business’s values, mission, and vision.

Let’s take Contentika as an example. Contentika’s mission is to create content that helps clients grow their businesses and increase customer engagement.

Therefore, our brand voice needs to communicate this mission by speaking directly to the customers we’re seeking to reach. To do so effectively, our messaging must be clear and concise while staying true to our core brand values.

The key takeaway is that crafting an effective brand voice that reflects your company’s mission and values is essential. By developing a unified brand voice template across all channels, you can create content that resonates with your customers and helps them reach their goals.

Define Your Brand Persona

Defining your brand persona will go a long way toward helping you craft a strong and effective brand voice. Your brand’s persona should be based on research about your audience, buyer personas, and knowing what kind of content your target audience likes.

When establishing a voice for your brand’s voice, consider the person you’re targeting. Think about what they want and need from you—and how your brand can stand out.

Once you have figured out what content resonates with them best, incorporate it into your own brand voice to ensure it is current and authentic.

Understand Your Audience

Understanding your target audience is essential for developing a compelling brand voice. Your brand’s voice should reflect who they are and what they care about.

Start by deep-diving into customer research to understand their needs, values, likes, and dislikes. This will help you craft messaging that speaks directly to them in a language that resonates.

For example, if you have an audience mostly made up of millennials, your messaging should be more casual and conversational, with the occasional trendy slang phrase thrown in. Alternatively, if your target audience comprises baby boomers, use formal language with industry-specific terminology they are familiar with.

You must know the networks through which you interact with your clients. For example, if most of your target audience is active on various social media platforms, ensure your brand voice is tailored to those platforms.

Choose the Right Tone

Of course, you must choose the right tone that resonates with your target audience.

As discussed earlier, the tone should be tailored to the situation and the type of customer you’re addressing. The tone should also reflect your company’s mission, values, and personality traits.

Choose a tone that is appropriate for each platform and channel. For example, if you’re interacting with customers on Twitter, use a more informal and humorous tone, while a formal tone is better for customer service emails.

It’s important to remember that your brand’s tone can evolve as you learn more about your audience. As your business grows, so should your brand voice.

Be Consistent

Consistency in branding helps customers recognize your business quickly, even when they come across it in unfamiliar places. A strong, consistent brand voice is key to impacting and forming an emotional bond with customers.

No changing of the brand voice across different platforms or even within a platform.

All your content should have a similar feel and sound, no matter what channel it appears on.

This way, you’ll ensure that people can easily identify your brand without any confusion and that all materials associated with your business portray the same message.

Test and Refine

Always remember to test and refine your brand voice. As you learn more about customer preferences, you should adjust the tone of voice accordingly.

Make sure to measure the performance of your content by tracking customer engagement rates, website traffic, sales leads, etc., and use these insights to guide your brand voice decisions.

It’s also important to stay current on the latest industry trends, which can help you stay ahead of competitors.

Make a Do’s and Don’ts’ List

Start by asking yourself some key questions: What do you want your brand’s voice to say about you? What values should it reflect? How do you want customers to perceive your business?

This will help ensure that all content reflects the same messaging and complies with branding standards.

Dos might include using:

  • Industry-specific terms
  • Avoiding offensive slang words
  • Keeping sentences short and punchy
  • Using emojis to add personality.

On the other hand, the Don’ts include using profanity, expressing personal opinions or political views, or talking down to customers.

This list should be disseminated internally, and all content creators must adhere to it for the brand’s voice to remain consistent across all platforms.

Be Authentic

Finally, make sure that your brand voice is authentic. This involves staying true to the company’s mission statement while still being able to relate to customers.

When crafting content, use language that conveys emotion and trustworthiness. Showing empathy when interacting with customers will help create an emotional connection and gain loyalty.

Additionally, avoid using generic phrases and buzzwords that might make your content sound robotic. Instead, use language that conveys a sense of humanity and reflects the company’s values.

5 Brand Voice Example

When branding, your voice matters and is just as important as your chosen visuals. Your distinct brand voice helps express who you are and how you want potential customers to think of your company. Here are five examples of successful brands with distinct and powerful voices.


Slack, with its simple, direct brand voice and focus on efficiency and work, presents a powerful product value. By keeping their communication to the point and avoiding distractions, they can effectively show customers why the product is important.


Their tone is also incredibly friendly and conversational, making people feel like they are part of the conversation rather than just reading a marketing message. This helps to build trust and makes customers feel like they have an emotional connection with the brand.


MailChimp’s distinct brand voice has helped to define its distinct personality as a fun and reliable email marketing platform.


Their messaging is characterized by whimsical humor and honest communication, allowing them to connect authentically with their audiences. This helps set MailChimp apart from its competitors, who may be less inviting or friendly in their messaging.


Skittles is a company that has mastered the art of creating an unconventional and humorous brand voice. Skittles often posts wacky social media content, tidbits about their main rival M&Ms, Polls, and other funny material that reflects the product’s fun elements.


All this is done without any promotional or phony language, leaving customers feeling “in the know” about what’s happening behind the scenes.

Skittles has successfully incorporated rainbow references into its content, making it stand out from other brands.

Harley Davidson

Harley-Davidson has come to represent much more than just a motorcycle manufacturer. The company has become an icon in the world of motorcycles and continues to draw customers to its products, with its iconic and powerful brand voice alone. This same brand voice speaks directly to both men and women who have an affinity for powerful machines.


The Harley-Davidson brand voice is slightly sweary, confident, and concise in its messaging. The aggressive tones strongly emphasize the power of the product and challenge audiences to be bold enough to purchase it.


Spotify’s distinctive brand voice has successfully connected with its audiences in a casual and friendly manner. The company’s consistent tone of being funny, edgy, direct, and concise is evident across all platforms – from TV ads to billboards to social media. This helps create a positive association between the brand and its customers, leaving an impression on them.


Spotify doesn’t take itself too seriously, as reflected in its messaging, which focuses on the humor of different playlists, music genres, and new releases. This humorous approach to marketing helps the brand stand out from its competitors and resonate with customers who appreciate a bit of fun.


What Is an Example of a Brand Voice?

A brand voice is an organization’s unique way of communicating with its customers and audience. Examples of a strong brand voice include Apple’s emphasis on lifestyle and Nike’s inspiring message of empowerment.

What Are the Three Characteristics of Our Brand Voice?

The three characteristics of our brand voice are friendliness, confidence, and consistency. We strive to create an atmosphere of trust and connection with our customers through friendly language that expresses knowledge and understanding.

How Do You Identify a Brand Voice?

Identifying the brand voice starts with understanding your business’s core values and vision. Define who you are as a company, what differentiates you from competitors, and your target audience. Consider how you want to communicate with them and what brand voice and tone would most appropriately and effectively convey your message.

What Makes a Brand’s Voice?

A brand voice is the overall personality and tone of communication a company conveys to its audience. It includes vocabulary, syntax, imagery, storytelling devices, humor, and more.

How Can I Improve My Brand Voice?

To improve your brand voice, try to remain consistent in the language you use, ensure that it is consistent with the values of your company and audience, consider how you can make it stand out from competitors, and be mindful of how you communicate when engaging with customers.


Developing a strong brand voice is essential for any business that wants to stand out in a crowded market. By creating a unified message and understanding your target audience, you can craft content that resonates with customers and helps them reach their goals.

Start by considering the company’s mission and defining your brand persona based on buyer personas and audience research. Then, understand your target audience and choose the right tone for each platform and channel. Staying consistent across all platforms is key to impacting customers, as is making sure to test and refine your brand voice.

By following these tips and examples, you can create a strong brand voice to help build customer loyalty, engage customers, and set your business apart from the competition. This will ensure that customers recognize your business quickly and form an emotional bond with it.

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